We want you to love your ZEV products, and we understand that sometimes a return may be necessary. We strive to make the return process as convenient as possible for our customers. Please review the following information regarding our return policy:
Eligibility for Returns: To be eligible for a return, please ensure that the following conditions are met:
- The return request is initiated within 30 days of the original purchase date.
- The item(s) were purchased directly from the ZEV website. We are unable to accept returns for products purchased from third-party retailers.
- Any products that are nearly empty, tampered and filled with other substances are not returnable.
- Contact our customer support team within 30 days of your purchase. You can reach us through the contact information provided on our website.
- Provide your order number and a brief explanation of the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return label.
Free Return Labels: We are pleased to offer free return labels for eligible returns within the United States. Once you contact our customer support team, they will provide you with a prepaid return label that you can use to ship the item(s) back to us.
Packaging and Condition: Please ensure that the returned item(s) are securely packaged to prevent damage during transit. We recommend using the original packaging if available. The item(s) must be unused, unopened, and in their original condition to qualify for a refund.
Refund Process: Once we receive and inspect the returned item(s), we will notify you regarding the status of your refund. If approved, the refund will be processed to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your financial institution.
If you have any further questions or need assistance with your return, please don't hesitate to reach out to our customer support team. We are here to help you.